Shipping policy
JESSE PAUL MICHAEL MARSDEN
Thank you for shopping with JESSE PAUL MICHAEL MARSDEN. As a professional supplier of fashionable bag items, we focus on providing reliable global logistics services. Our team strives to process every order precisely, pack all goods with premium protective materials, and ensure your purchases arrive in perfect condition within the designated shipping cycle.
1. Order Processing Time
We complete internal order validation, product sorting and sealed packaging within 1-3 business days after your order confirmation, excluding weekends and official public holidays. During large promotional campaigns and shopping peaks, a surge in order volume may prolong standard processing lead time. We will send instant email notifications to all customers in the event of substantial shipping delays.
2. Shipping Rates and Delivery Estimates
All logistics fees applicable to your purchase will be automatically calculated and clearly shown on the checkout page before payment submission, achieving full transparency of shipping costs.
Estimated delivery times:
Standard Shipping: 16 business days
The listed delivery duration is an estimated reference only. Actual arrival time may be affected by courier backlogs, customs clearance progress, severe weather, regional logistical restrictions and local holiday arrangements.
3. Shipment Confirmation and Order Tracking
Once your bag order leaves our New Zealand warehouse, you will receive a shipment confirmation email containing exclusive tracking codes and official query portals.
Real-time tracking data and logistics status will generally be activated and accessible for online viewing within 24-48 hours after the logistics carrier picks up your parcel.
4. Incorrect Address Disclaimer
Customers are required to double-check and confirm the accuracy and completeness of recipient information during checkout to avoid delivery anomalies.
JESSE PAUL MICHAEL MARSDEN assumes no liability for misdelivery, failed delivery or returned parcels caused by wrong or incomplete addresses provided by buyers. Any shipments returned due to address errors will incur additional reshipping fees borne by the customer.
5. Lost or Damaged Packages
If your parcel is lost during cross-border transportation, please contact our support team within 7 days of your expected delivery date to start a formal logistics investigation case.
If your bag products arrive with surface damage, structural defects or broken packaging upon receipt, please submit a service request within 48 hours after delivery with clear photos of damaged goods and original packaging. Our team will audit the case professionally and deliver a satisfactory resolution as soon as possible.
6. Product Care Guidance & International Customs Rules
Each bag product is attached with dedicated care guidelines for daily usage, cleaning and storage. Customers shall follow these instructions to maintain product service life and appearance. JESSE PAUL MICHAEL MARSDEN will not be held responsible for damage arising from improper maintenance, unauthorized alteration or personal misuse of products.
All international shipments may be subject to import duties, customs taxes and other clearance fees imposed by the destination country. These extra charges are the customer’s sole obligation and are not included in product prices or base shipping fees.
7. Contact Information
Should you have any inquiries or doubts regarding this Shipping Policy and your order logistics progress, please get in touch with us via the official details below:
Trade Name: JESSE PAUL MICHAEL MARSDEN
Phone number: +64 27 468 0259
Email: service@baolichengexport.shop
Physical address: 35 Hobson Street, New Plymouth, TKI 4312, New Zealand